Acceptable Use Policy

Last updated November 12, 2026

This policy is part of our Terms of Service. It applies to everything running on your services, whether you put it there or someone else did, including your own customers and anyone who gets into a server you didn't secure.

Not allowed

• Illegal content and activity, including child sexual abuse material (reported to the authorities, account closed with no refund), fraud, and anything that breaks US or California law or the law where you are.
• Infringing others' rights: pirated software, media or other material you don't have the rights to share, and sites that link to or distribute it.
• Spam: sending unsolicited bulk email or messages, hosting sites advertised by spam, or running open mail relays.
• Attacks: denial-of-service attacks, port or vulnerability scanning of networks you don't own or have written permission to test, password guessing, exploiting other systems, and running botnets or their control servers.
• Malware and phishing: hosting or spreading malware, ransomware or phishing pages, or collecting other people's credentials or payment details by deception.
• Open services that get abused: open proxies, open DNS resolvers or other services that strangers can use to attack or hide.
• Cryptocurrency mining.
• Hiding who you are: using a false identity, someone else's payment details, or another customer's IP addresses.
• Harming our network or other customers: trying to get around resource limits, network filtering or isolation, or using another customer's IP or MAC address.

Fair use of shared resources

Virtual servers share physical hardware. Sustained, very heavy use of processor, disk or network that affects other customers may be slowed down. If it keeps happening we'll talk to you about a plan that fits, and we may suspend the server if the problem continues.

Email

Outbound connections on port 25 (server-to-server email) are blocked on new servers, because that's how most spam leaves a network. Sending through an email provider on ports 465 or 587 works normally. If you need to run your own mail server, email [email protected] and tell us what you'll send; we decide case by case.

Security of your server

Keep your server patched and use strong passwords or SSH keys. A server that has been broken into is still your responsibility, and we may take it offline until it's cleaned up.

What we do about problems

When we get a complaint or see a problem, we normally email you and ask you to fix it within a set time. If the activity is causing serious harm, puts our network at risk, or is clearly illegal, we may suspend the service, block traffic or null-route an IP address immediately and tell you afterwards. Repeated or serious breaches can lead to the account being closed without a refund. We cooperate with law enforcement and valid legal requests.

Reporting abuse

To report abuse coming from one of our IP addresses, email [email protected] with "Abuse" in the subject, the IP address, the date and time with time zone, and evidence such as log lines or message headers.