Refund and Cancellation Policy

Last updated November 13, 2026

This policy is part of our Terms of Service.

Hourly servers

A virtual server with hourly billing has no term to cancel. Delete it from your dashboard, or through the API, whenever you like: charges stop when you delete it, and the hours it ran are billed on your next invoice. Hours already used aren't refunded, and the 48-hour refund below doesn't apply to hourly servers, since you only pay for the hours you use. The $1 card check is a hold we release, not a charge, so there's nothing to refund.

Cancelling

You can cancel a service at any time by emailing [email protected] from the address on your account. The service stays active until the end of the billing term you've already paid for and then ends; it won't renew. If you want it shut down right away instead, tell us. When a service ends, its server and data are deleted and can't be recovered.

48-hour refund on new virtual servers

If you're not happy with a new virtual server (VPS), cancel within 48 hours of your first payment for it and we'll refund that payment in full. This applies to your first order of each plan, not to renewals, upgrades or re-orders after a refund.

What isn't refunded

• Hours already used on an hourly server.
• Payments after the 48-hour window, including renewals. Unused time in a paid term isn't refunded when you cancel.
• Dedicated servers, colocation, extra IP addresses and other add-ons, setup fees, domain registrations, and anything set up just for you.
• Services ended because of a breach of the Terms of Service or Acceptable Use Policy.

If something on our side stopped a service from working and we couldn't fix it, we'll look at a refund or credit case by case.

Account credit

Credit you added to your account and haven't used is refunded on request: email [email protected] and we refund it to the card or bank account it was paid with. Credit is used before your card for every invoice, and it doesn't expire or earn interest. When we refund an invoice that was paid partly from credit, that part goes back to your credit and the rest goes back to how you paid. Credit we added as a goodwill gesture or correction isn't paid out.

Bank payments

A bank payment takes a few business days to clear. If your bank returns it, the invoice it was for is unpaid again and we'll email you; nothing was refunded because nothing was received. Refunds of a bank payment that did clear go back to the same bank account.

Orders we decline

If we decline an order, or you cancel it, before the service is set up, any payment for it is refunded in full.

How refunds are paid

Refunds go back to the payment method you used, usually within 5 to 10 business days of our approving them, depending on your bank.

Disputed charges

If a charge looks wrong, please email [email protected] before contacting your bank or card issuer. Most problems are quick to fix. If you open a dispute or chargeback, we may suspend the account's services while it's open, and an account with a chargeback for a valid charge may be closed.