Terms of Service

Last updated November 13, 2026

1. Who we are

Entity Hosting is a service of Entity Solutions LLC, a California limited liability company ("Entity Hosting", "we", "us"). These terms are an agreement between us and the person or organization that opens an account ("you"). If you open an account for a company, you confirm you're allowed to bind that company to these terms.

By creating an account or using any service, you agree to these terms, the Acceptable Use Policy and the Refund and Cancellation Policy. Our Privacy Policy explains how we handle your information.

2. Your account

• You must be at least 18 and give us your real name, email address, phone number and billing address. Keep them up to date. We may refuse or close accounts with false or missing details.
• Two-step sign-in is required on every account. You're responsible for keeping your password, authenticator app and API keys safe, and for everything done with them, including by other people you add to your account and by scripts, apps or AI assistants you connect to it.
• Tell us straight away at [email protected] if you think someone else has got into your account.
• We may ask for more information, such as proof of identity or of your payment method, before setting up a service or at any time we have reason to doubt an account. We may decline any order.

3. Services

Each plan lists what it includes, such as processor cores, memory, storage, network speed and the location. You get the resources of the plan you ordered. Virtual servers share physical hardware with other customers, and network speed figures are limits, not promises of throughput.

Unless you buy a managed service from us in writing, servers are unmanaged. You are responsible for the operating system and everything installed on it: updates, security, firewall rules, software licenses and how it's configured.

You can manage your services through our API and connected AI assistants as well as the dashboard. The API has rate limits, listed in its documentation. Commands you run on a server through the API and startup scripts you give us run as root on that server exactly as written; you are responsible for what they do. We give at least 6 months’ notice before an API feature you may rely on stops working.

4. Your data and backups

We do not back up your server unless you buy the Backups add-on for it. With the add-on, we keep copies on the schedule shown on that server's Backups tab; they help you recover, but they are not a guarantee, and keeping your own copies is still wise. When the add-on ends, we stop taking new copies and older ones are removed on that schedule. Hardware can fail and mistakes happen, so keep your own copies of anything you can't afford to lose. To the extent the law allows, we are not responsible for loss or corruption of data on your services.

We don't look at the contents of your server except when we need to keep the service running, investigate abuse or a security problem, comply with the law, or when you ask us to.

5. Prices, billing and payment

• Prices are in US dollars and are shown before you order. Taxes are added where they apply. Business days and due dates follow Pacific time.
• Ordering a priced plan needs a card on file. The first billing term (and any setup fee) is charged when you place the order. If we decline the order, we refund that payment in full.
• Services are billed in advance for each billing term (monthly unless the plan says otherwise) and renew automatically until cancelled. We email the renewal invoice about 7 days before it's due. Virtual servers ordered with hourly billing are the exception, below.
• Your services renew together on one day of the month, your billing day, set by your first paid order (orders on the 29th to the 31st use the 28th). A later order is first charged only for the days up to your next billing day, at its monthly price, and then renews with your other services. If that's less than 10 days away, the first full billing term is charged in the same payment.
• Hourly billing (virtual servers). If you choose hourly billing, you pay afterwards for the hours the server exists, at the hourly price shown when you order, never more than the plan's monthly price in a calendar month (Pacific time). Part of an hour counts as a full hour, with a minimum of one hour per server. A server counts whether it's running, turned off or suspended, until you delete it; deleting it stops the charges. If you move to a bigger plan, the new hourly price applies from the next hour. We invoice hourly usage at the end of each month, and sooner when your unbilled usage passes $50, and charge it to your card on file when we invoice it.
• Hourly billing needs a card on file. The first time, we check the card by placing a $1 hold on it, which we release straight away; it isn't a charge, though some banks show it for a few days. If the check fails, the card can't be used for hourly servers. Each account has a monthly spending limit for hourly servers, which counts usage so far and what running servers will cost by the end of the month. It's shown on your Billing page, it can rise as you pay invoices, and we may refuse a new hourly server that would go past it. We email you at 80% and 100% of the limit.
• By adding a card you authorize us to charge it automatically for each renewal on its due date, for hourly usage when it's invoiced, and for any other amount you've agreed to. Card details are entered with our payment processor and never reach our systems.
• Account credit. You can prepay by adding credit to your account from the Billing page. Credit is used first for every invoice, before your card or other payment method is charged, and only the rest is charged. Credit doesn't earn interest and doesn't expire. Unused credit is refunded to the card or bank account it was paid with when you ask us at [email protected]. Credit we add as a goodwill gesture or correction can't be paid out. If you dispute a payment that added credit, we take back the part of that credit you haven't used.
• Paying by bank. Where we offer it, you can pay a larger invoice, or add credit, by a one-time payment from your US bank account, which you approve by signing in to your bank. A bank payment takes a few business days to clear. While it's clearing we don't charge your card for that invoice and don't treat it as overdue. If your bank returns the payment, the invoice is unpaid again from its original due date, we email you, and automatic charges to your card on file carry on as usual.
• If a charge is declined we'll email you and try again. If an invoice is still unpaid 5 days after its due date, the services it covers are suspended: servers are powered off, nothing is deleted. Paying the invoice, or adding a working card, restores them. While an invoice is overdue you can't place new orders.
• If an invoice is still unpaid 30 days after its due date, the services it covers are cancelled and their servers and data deleted for good. The email telling you they're suspended gives that date, and we email you again 7 days and 2 days before it. Paying at any point before then keeps them. Cancelling them doesn't cancel the invoice: it is still owed, and you can't order again until it's paid.
• Amounts you owe stay owed until they're paid. If an invoice stays unpaid, we may refer it to a collection agency and, where the law allows, add the reasonable costs of collecting it.
• We may change prices. We'll give you at least 30 days' notice by email before a new price applies to a service you already have, and it applies from your next renewal after that notice.
• If you think a charge is wrong, contact us first at [email protected]. We'll look into it and fix real mistakes. See the Refund and Cancellation Policy.

6. Acceptable use

You must follow the Acceptable Use Policy, and you're responsible for what your users and customers do on your services. Outbound email on port 25 is blocked on new servers; see the policy for how to ask about it.

7. Availability and maintenance

We work to keep services running, but we don't guarantee they will be uninterrupted or error-free, and no uptime commitment or service credits apply unless we've agreed to them with you in writing. We sometimes need to do maintenance. We'll tell you in advance when we can; urgent security or stability work may happen without notice.

8. Suspension and termination

We may suspend or end a service, or your account, if you break these terms or the Acceptable Use Policy, don't pay, if the service is being used to harm others or our network, or if the law requires it. Where it's reasonable we'll tell you first and give you a chance to fix the problem; we may act immediately when there is serious harm or legal risk.

You can cancel at any time as described in the Refund and Cancellation Policy. When a service ends, its server and all its data are deleted and can't be recovered, so copy off anything you need first.

9. IP addresses

IP addresses we assign stay ours. You may use them only while your service is active, and you lose them when it ends.

10. Disclaimer

Services are provided "as is" and "as available". To the extent the law allows, we disclaim all warranties not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11. Limit of liability

To the extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if we were told they were possible. Our total liability for any claim about the services is limited to the amount you paid us for the affected service in the three months before the event that led to the claim. Some places don't allow these limits, so they may not all apply to you.

12. Indemnity

You agree to defend and compensate us for claims, losses and costs (including reasonable legal fees) brought by third parties that arise from your content, your use of the services, or your breach of these terms or the Acceptable Use Policy.

13. Changes to these terms

We may update these terms. For changes that matter, we'll email account owners at least 30 days before they take effect. If you keep using the services after that, the new terms apply. If you don't agree, you can cancel before they take effect.

14. Law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Please contact us first so we can try to resolve any problem informally. If we can't, any dispute will be decided in the state or federal courts located in Los Angeles County, California, and both sides agree to their jurisdiction. Either side may bring a qualifying claim in small claims court.

15. General

These terms and the policies they mention are the whole agreement between us about the services. If part of them can't be enforced, the rest still applies. Not enforcing a term isn't a waiver of it. You may not transfer your account without our written consent. We send notices to the email address on your account, and you agree to receive them electronically. Send legal notices to us at the address in section 16, with a copy to [email protected].

16. Contact

Entity Solutions LLC, 16830 Ventura Blvd, Suite 360, Encino, CA 91436
[email protected]