Privacy Policy
Last updated November 12, 2026
We collect what we need to run your account, bill you and keep the service safe. We don't sell your information, we don't use advertising trackers, and the panel sets one cookie: the one that keeps you signed in.
This policy covers my.entityhosting.net and the services of Entity Hosting, a service of Entity Solutions LLC ("we", "us"). It doesn't cover the contents of servers you rent from us: you control that data, and you're responsible for your own privacy obligations to your users.
What we collect
- When you sign up: your name, company (if any), email address, phone number, billing address and country, and the service and location you're interested in.
- Sign-in and security: a hash of your password (never the password itself), the key for your two-step sign-in, API key fingerprints (never the full key after it's shown to you), and records of sign-ins and account activity with the IP address and browser used.
- Fraud checks: at sign-up we note the country your connection comes from and simple signals, such as whether the email address is from a free provider. They help us review new accounts.
- Services and billing: what you order, the servers and IP addresses assigned to you, invoices and payments. Card numbers are typed into our payment processor's own form and never reach our systems; we keep only the card's brand and last four digits so you can tell which card is on file.
- Messages: emails you send us and our replies.
- Automation: when you run a command on a server through the panel or API, we record when, by whom, a fingerprint of the command and its first 200 characters in your account's activity log. Its output is kept for one day so you can fetch it. A startup script is deleted as soon as it starts; we keep only its fingerprint, its result and the last lines of its log. Webhook addresses you add, and a log of what we sent to them, are kept while the webhook exists.
- Backups: if you buy the Backups add-on, copies of that server are stored on our backup systems on the schedule shown on its Backups tab.
How we use it
- To create and run your account and services, and to bill you.
- To send you messages about your account: confirmations, security notices, invoices, and notice of changes to our policies or prices. We don't send marketing email without your permission.
- To keep the service secure, prevent fraud and handle abuse reports.
- To meet legal, tax and accounting obligations.
Who we share it with
We don't sell or rent your personal information, and we don't share it for advertising. We share it only:
- with service providers that help us run the business, such as our email delivery provider, payment processor, and the network and security provider in front of this panel, each only for that purpose;
- when the law requires it, such as a valid subpoena or court order, or to protect people from harm or our network from attack;
- with a buyer or successor if the business is sold or merged, under the same protections.
Cookies
The panel uses one cookie, which keeps you signed in. There are no analytics or advertising cookies.
How long we keep it
- Sign-ups that are never confirmed by email are deleted after 30 days.
- Account details are kept while your account is open. After it's closed we keep billing and tax records as long as the law requires (usually up to seven years) and delete or anonymize the rest.
- Servers and their data are deleted when the service ends.
Security
Passwords are stored only as strong one-way hashes, two-step sign-in is required on every account, and connections to the panel are encrypted. No system is perfectly secure, and we'll tell you promptly if a breach affects your information.
Your choices and rights
You can ask us to give you a copy of your personal information, correct it, or delete it (we may need to keep some records for legal reasons, such as invoices). California residents have these rights under the California Consumer Privacy Act; we don't sell or share personal information as that law defines it, and we won't treat you differently for using your rights. Email [email protected] from the address on your account. We'll answer within 45 days.
Where your information is kept
Our systems are in the United States.
Children
Our services are for adults. We don't knowingly collect information from anyone under 18.
Changes
If we change this policy in a way that matters, we'll email account owners before the change takes effect and update the date above.
Contact
Entity Solutions LLC, 16830 Ventura Blvd, Suite 360, Encino, CA 91436
[email protected]